rabjee Privacy Policy

1 Introduction and Scope

This privacy policy applies to all registered and unregistered users of the rabjee platform. When you visit our website, create an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

rabjee believes that protecting users' personal information is a fundamental right. We therefore keep your data secure through strict technical and administrative measures. This document clearly states what type of information is collected in each situation and the purpose for which it is used.

2 What Information We Collect

rabjee collects your information through various means. The types of information collected are detailed below.

2.1 — Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Password (stored in encrypted form)

2.2 — Financial Transaction Information

Information collected during deposits and withdrawals includes payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount and time, and mobile account or bank account number. Financial information is never shared with third-party advertisers.

2.3 — Automatically Collected Information

When you access the site, the following information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site access
• List of pages visited and click patterns
• Cookies and session identifiers

2.4 — Information Provided via Customer Support

When you contact rabjee through live chat or email support, the details of that conversation are stored. This helps resolve similar issues more quickly in the future.

3 Purpose of Using Your Information

Collected information is used only for specific and legitimate purposes. rabjee never uses your information beyond what is necessary or outside the stated purpose.

• Account Management: Registration, login, password recovery, and account verification.
• Transaction Processing: Receiving deposits, sending withdrawals, and maintaining transaction history.
• Security: Preventing fraud, money laundering, and unauthorised access.
• Customer Support: Providing prompt and accurate responses to your complaints and questions.
• Legal Obligations: Complying with applicable legal requirements and maintaining records.
• Service Improvement: Analysing usage patterns to improve the site's quality and functionality.
• Promotional Communication: Informing you about bonuses and offers based on your consent.

4 Cookies and Tracking Technology

rabjee uses cookies to keep the website running smoothly. Cookies are small data files stored in your browser that remember your visit preferences.

4.1 — Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions and security verification. Disabling them will prevent the site from working properly.

4.2 — Analytical Cookies

We collect information on which pages users spend more time on and which features they use most, in order to improve our service. These cookies do not directly identify you.

4.3 — Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, deleting essential cookies may limit some services.

5 Data Sharing and Third Parties

rabjee never sells your personal information. Your data may be shared with third parties only in the following limited circumstances:

5.1 — Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used only for transaction verification.

5.2 — Legal Authorities

If a competent authority legally requests information under the laws of Bangladesh, rabjee is required to comply with that request.

5.3 — Service Providers

Information may be shared on a limited and contractual basis with trusted software partners who assist with the technical operation of the site. They may not use this information for any other purpose.

6 Data Security Measures

rabjee follows industry-standard security practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All data exchanged between the website and servers is encrypted.
• Password Hashing: Passwords are never stored in plain form — strong hashing algorithms are used.
• Two-Factor Verification: OTP verification is available during login and withdrawals.
• Access Controls: Only authorised staff can access a specific user's information.
• Security Audits: Regular system scans and vulnerability checks.
• Data Backup: Regular backups to secure servers to ensure uninterrupted service.

7 Data Retention Period

rabjee retains your information while your account is active. Some information is kept for a set period even after an account is closed:

• Financial transaction records are retained as required by legal obligations.
• Information needed for fraud and security investigations is kept for the relevant period.
• Customer support conversations are automatically deleted after a set period.
• Marketing communication data is deleted as soon as you opt out.

Once the retention period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

8 User Rights

As a rabjee user, you have certain fundamental rights regarding your own information:

8.1 — Right to Access

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

8.2 — Right to Rectification

If any of your information is incorrect or outdated, you may request a correction through your account settings or via customer support.

8.3 — Right to Erasure

You may request deletion of your personal information if there are no legal obligations or ongoing disputes preventing it.

8.4 — Right to Opt Out of Marketing

If you do not wish to receive promotional messages, you can turn off marketing communications at any time from your account settings.

8.5 — Right to Complain

If you have any concerns or complaints about the protection of your information, contact rabjee's 24/7 customer support. You can find more details about user protection in our Responsible Gaming Policy.

9 Protection of Minors' Data

All rabjee services are for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If it is found that a minor has created an account using false information, that account will be closed immediately and the collected data will be deleted.

If you believe a minor has registered on rabjee, please notify our customer support immediately.

10 International Data Transfers

rabjee's servers and technical infrastructure may be located in various countries. Your data may be processed on servers in other countries for technical reasons.

Regardless of where data is stored or processed, the protection standards set out in this privacy policy remain unchanged. Before transferring data, adequate security measures on the recipient's end are confirmed.

11 Policy Changes and Updates

rabjee may update this privacy policy due to business needs, legal changes, or technical improvements. If changes are made:

• The new date will be noted at the top of this page.
• For significant changes, registered users will be notified by email or via a notice on the account dashboard.
• Continued use of the site after an update will be taken as acceptance of the new policy.

If you have any questions about changes to the policy, visit rabjee's Frequently Asked Questions page or contact customer support directly.

12 Contact and Complaints

For any questions, complaints, or information requests regarding this privacy policy, please contact us:

• Live Chat: Connect 24/7 via the chat button at the bottom right corner of the site.
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English and will respond to your request as quickly as possible.